Help Center

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your O’LEA product is on its way - now what?

Once an order is placed, our team will carefully collect your O’LEA product and package it with love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full.

We use Royal Mail and DPD for most of our deliveries within the UK. Please do note that if you are located outside of mainland UK including but not limited to the Channel Islands, your country may expect you to pay the duty fees required to import goods into your country - a fee that might be placed on delivery by your country's government.

You can expect your parcel within 7 business days in mainland UK. When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

If your order does not arrive within 7 business days, please contact us so that we can follow it up with the courier. We guarantee your parcel's delivery as all items are tracked. If you accept "leave in a safe place" directly with our courier we will no longer take responsibility for the package.

 **Coronavirus impact: Please note couriers are experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.

Yay, time to celebrate – it’s on its way! After we pass your order to the courier, we will send you a shipping confirmation email which will have a ‘Track Your Order’ button. This will take you directly to their website so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

Think your order might be lost in transit? Although we are quoted 7 business days for delivery from our couriers, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 14 days, please contact us and we can launch an investigation.

*Please note: Once we pass your O’Lea order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Oops, your O’LEA product not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

The UK is currently experiencing significant delays across the country in both shipping and transport. This is due to many factors, including the global shipping crisis, truck shortages and ongoing COVID-19 restrictions/requirements. We are taking all possible steps to work through these delays, but sadly a lot of these issues are out of our control. We want to assure you that your order should still get to you safely, there may just be a delay in its arrival.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 14 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 14 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be unused and in the same condition that you received it. The item must also be in the original packaging sealed.

For more information, please check our full refund policy at https://www.olealdn.com/policies/refund-policy

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

Emailing us is the way to go! Our email contact is help@olealdn.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from the Middle East to Europe, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful O’LEA stories, as it warms our hearts to see our brand being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at help@olealdn.com.